Student Dispatcher ($18.75 hour)
Office of Safety & Security Mission
The Office of Safety and Security seeks to provide a safe working, learning, and living environment for the SPU community and to protect University assents through crime prevention and safety practices.
About the Office of Safety & Security
The Office of Safety and Security (OSS) is a 24/7 campus security organization that employs full-time staff as dispatchers and security officers. Student employees also work as dispatchers, parking enforcement, and basic patrol officers. OSS employs first responders responsible for handling emergencies on campus, including providing first aid, investigating crimes, responding to fire alarms, and providing disaster assistance when needed.
Preferred Abilities
- Exercises good judgment in decision making.
- Able to be level-headed during emergencies.
- Excellent at providing customer service, even when dealing with difficult or upset customers.
- Is polite, trustworthy, respectful, and unbiased.
- Performs at a high level and can handle multiple tasks at the same time.
- Can work independently and maintain confidentiality.
- Has a clean driving and criminal record.
- Is willing to work flexible hours, including nights, weekends, holidays, and academic breaks as needed.
- Is reliable; always on time for their shifts and rarely misses work. If they need to call out, they give as much notice as possible.
Advantages
The Office of Safety and Security provides a competitive pay rate with the possibility of pay raises based on performance. In addition to this, the office offers opportunities for students to gain valuable work experience, develop skills applicable to any profession, and the potential to become a full-time staff member.
The position of a student dispatcher is ideal for those who want to serve their community and make a difference. It could be especially appealing to those with an interest in fields such as psychology, sociology, law enforcement, fire or medical response, emergency response, personnel management, leadership, social services, health sciences, and similar areas.
Responsibilities
The job of a student dispatcher is very important and requires the applicant to be responsible and reliable. Dispatchers communicate with OSS Patrol Officers, other departments, law enforcement agencies, and emergency response agencies using phones, radios, and personal contact. They answer phone calls and provide information and directions as appropriate. Dispatchers also monitor video surveillance, building security, and fire safety systems, and may activate the University emergency notification system. Completing office tasks such as handwritten or digital documentation and responding to walk-in customer requests will also be a part of your daily responsibilities. Most importantly, Dispatchers play a crucial role during emergencies and critical incidents. They are often the first point of contact for individuals in need of emergency services and are essential to ensuring the safety and well-being of individuals in need. With no typical day, the work of a student dispatcher varies depending on call volume. This essential 24/7 job requires dispatchers to report to campus during bad weather and other emergency situations as defined by department policy. Join us today and make a difference in your community!
Training
- Student dispatchers are placed in a 10 to 12 week training phase that includes experience with multiple shifts.
- Shift schedules are assigned per needs of the office totaling 15 to 20 hours a week during the academic year. Requests for preferred shifts will be considered by a supervisor.
- Student dispatchers can work up to 40 hours a week when classes are not in session.
- During training, the student employee will be given the information, skills and hands-on experience necessary to successfully meet job expectations. Open communication during training is encouraged.
Pay
They pay rate for student dispatchers starts at $18.75 per hour. Pay increases may be considered if the student worker shows initiative, leadership, high performance, and/or takes on extra responsibilities.