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Thrift Shop Operations Assistant - State Work Study

Organization Background
The Mercer Island Thrift Shop is a City of Mercer Island program which raises money to support the department of Youth and Family Services (MIYFS). Since 1975, the Thrift Shop has had a long history of volunteer participation. This history was born out of a community passion to support mental health and school-based services, making them accessible and affordable for all Mercer Islanders, across all generations. Today, our core of Thrift Shop volunteers, Work Study Students, and community organizations, committed to the mission of MIYFS, have been crucial in making these programs and services possible.

Position Overview
The Thrift Shop Assistant provides customer service support to the Mercer Island Thrift Shop’s retail location, and production support at the Thrift Shop’s Donation Center. This position reports to the Thrift Shop Operations Coordinator. Ongoing employment in this position is contingent upon a student’s continued eligibility for a Federal or State Work Study Grant, awarded between the student and the Thrift Shop. Students must submit Work Study reimbursement timesheets in a timely manner as a condition of employment.

Educational Benefits
This position provides experience working in a public nonprofit organization, and relates to academic studies in business administration, social enterprise, entrepreneurship, and management. Students gain knowledge in internal and external customer care, business planning, productivity, sustainability, and maximizing retail sales for a variety of used consumer goods.

Essential Job Functions
Retail Location:
Maintain availability on Sundays to support retail hours. Weekday shifts are scheduled based on student availability and current operations hours.
Help with the opening and closing duties of the store.
Communicate with volunteers and organize a daily work plan with the scheduled supervisor.
Ensure the delivery of quality customer service to patrons.
Assist volunteers with technology issues as needed.
Maintain visual standards, stock levels, and cleanliness of the store.
Cashier as needed.
Follow the standard COVID operations outlined for the Thrift Shop retail location.
Monitor safety and security issues and report to supervisor.
Problem solve and troubleshoot.
Report any illegal behavior, thefts, injuries, accidents, etc. to supervisor.
Monitor Thrift Shop operations supplies, and request as needed.
Donation Center Location:
Provide availability on Saturdays to assist with donation collection drives. Weekday shifts are scheduled based on a student’s availability, in tandem with their school schedule, and the Thrift Shop’s evolving operations hours.
Monitor Thrift Shop donation bins and transfer goods for processing.
Communicate with supervisor and organize a daily work plan.
Ensure the delivery of quality customer service to donors.
Follow the standard COVID operations outlined for Donation Center operations.
Monitor safety issues and address problems.
Maintain a well-organized production and receiving area.
Maintain equipment and request operating supplies as needed.
Help receive, distribute, and price donations.
Assist volunteers with technology issues as needed.
Handle the organization and cleanup of workstations and equipment at the end of each shift.
Organize excess donations. Handle the removal of recycling and garbage.
Help with the transfer of donations and priced goods between the Donation Center and the Shop.

*If SPU student unsure of State Work Study eligibility, please email*