IT Technology Assistant - Federal and State Work Study

Solid Ground works to end poverty and undo racism and other oppressions that are root causes of poverty. Solid Ground believes our community can move beyond poverty and oppression to a place where all people have access to quality housing, nutritious food, equal justice and opportunities to thrive. 

The IT Assistant position assist professional staff with providing computer hardware, software and technical support to Solid Ground staff at up to 4 locations under the direction of the Solid Ground IT department. Work duties include:

Updating and maintaining client computers at HQ, Sand Point, Broadview and South Park locations; resolving internet and network access issues (both wired and wireless); providing network printer support; providing one-on-one technical assistance as needed/requested; Providing training to clients on software and hardware use; determining causes of computer/software/network malfunctions through evaluation and testing and resolution via modifications, repair, or external support assistance; Monitoring antivirus software and updates and repair computers infected with spyware, adware and/or viruses; Monitoring wfi access points and fixing problems with them; Helping users with 365 use and remote access; Other duties as assigned. 

Preferred Qualifications/Skills:

• Experience with Windows 7 & 10 in technical support environment

•Experience supporting Microsoft Office Applications

• Knowledge and interest in PC industry trends and computer information technology 

• Excellent Communication skills. Ability to work well with a culturally diverse population and with a variety of personalities

• 6 months experience (paid or volunteer) with computer desktop support in a networked environment preferred