Security Dispatcher ($16.50/hour)
Office of Safety & Security Mission
Education – the business of a University – can only take place in an environment in which each individual feels safe and secure. The Office of Safety and Security seeks to provide a safe working, learning, and living environment for the SPU community and to protect University assents through crime prevention and safety practices.
About the Office of Safety & Security
The Office of Safety and Security (OSS) is a campus security organization which operates 24 hours a day, seven days a week. The office employs full-time staff as dispatchers and security officers. Student employees are employed to provide additional support as dispatchers, parking enforcement, and patrol officers. OSS is the first response on campus to all emergencies including providing immediate first aid, investigating criminal incidents, responding to fire alarms, and disaster assistance.
About the position:
The position of Student Dispatcher is one that entails great responsibility and reliability by the applicant due to the nature of the duties a dispatcher must perform. Dispatchers provide communications of a public safety nature for university security and other departments as well as surrounding law enforcement agencies and emergency response agencies, utilizing multi-channel telephones, multi-frequency radio, and personal contact. This includes answering non-emergency, administrative and emergency phone lines and provide an appropriate response as required by the nature of the call. This position is also responsible for monitoring all surveillance, building security and fire safety systems during assigned shifts. A dispatcher may need to call up on their skills and training to activate the University emergency notification system. The dispatcher also completes clerical tasks, provides office support projects as assigned, including word processing and spreadsheet creation and responds to walk-in customer request for services such as building access and parking. This position is considered Essential and is required to report to campus and remain during inclement weather and other emergency situations defined by department policy.
- Able to gather pertinent information quickly and accurately, with the ability to communicate this information professionally and precisely to the proper recipient.
- Ability to be accurate and courteous in communication with other employees and other agencies.
- Ability to read and understand correspondence, memorandum, and directions.
- Act in a decisive manner, using good judgment.
- Assess problems and situations, in order to anticipate needs and evaluate alternatives.
- Must be consistent in dealing with people, have personal integrity, sensitive to others; personal problems without direct involvement, and able to exclude personal biases from work performance.
- Ability to produce high quality, accurate work. Able to detect and correct errors and able to perform tasks simultaneously if need.
- Ability to work independently and properly handle confidential information.
- Must have a clean driving and criminal record.
- Must be able to work nights, weekends, holidays, and over academic breaks.
- All persons hired as student dispatchers are placed in a ten to twelve week initial training phase that includes work on all shifts.
- Training and regular shifts will be assigned in 4 to 8 hour blocks. Shift schedules are assigned per seniority totaling 15 to 20 hours a week during the academic year.
- During this training, the employee will be given the information, skills and hands-on experience necessary to successfully meet job expectations.
- Student dispatchers can work up to 40 hours a week when classes are not in session.