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Nature of the Organization:

The 5th Avenue Theatre is one of America's leading musical theater companies. We enrich the community we love with the art form we love—giving the Pacific Northwest a front-row seat to original powerhouse productions that go on to light up marquees and audiences all the way to Broadway. From the page to the stage, we bring passion and epic scale to every musical we create. With big talent. Bigger-than-life productions. And did we mention dazzle? As a nonprofit theatre company and our region's largest performing arts employer, we spread the joy of great musicals with people of all ages across our region and state. On the national stage, we are a leading voice for the power of this American art form to lift the human spirit.

Our Mission

To nurture, advance and preserve all aspects of America’s great original art form: the musical.

 

Duties & Responsibilities:

The core responsibility of a Head Usher at The 5th Avenue Theatre is to ensure the safety and enjoyment of each guest during their visit to the Theatre. You will be a key representative of the Theatre for our guests, so your enthusiasm, positive attitude, sense of humor, excellent customer service, leadership with volunteer ushers, and your smile will all make a good impression and help make our guest experiences as positive as possible.

 

In addition to providing direct customer service, Head Ushers will lead a team of volunteer ushers with responsibility for an assigned area of the Theatre. Professionalism and leadership are therefore also key requirements.

 

Safety is also a key responsibility of the Head Usher staff. Since the Theatre can seat up to 2100 guests, Head Ushers also have the responsibility to help assure a safe and orderly response in case of emergency. While Head Ushers may be assigned to a particular post, in an emergency, or as needed, staff may be required to perform duties anywhere in the Theatre.

 

Minimum Qualifications:

At least one year of demonstrated successful customer service experience.

•            Ability to move throughout the Theatre and to perform physical activities that require use of arms and legs and moving the whole body, such as climbing stairs, lifting boxes of programs, walking, scanning tickets, stooping, and handling of materials.

•            Ability to lift 40 lbs repetitively.

•            Ability to stand for long periods of time, up to the duration of a shift.

•            Ability to read event tickets (visual acuity corrected to read as small as 11-font print) in dim lighting.

•            Ability to oversee or supervise volunteer ushers.

•            Positive, articulate, outgoing, and friendly personality; a sense of humor a plus!

•            Ability to work in an upbeat and often fast-paced environment.

•            Excellent communication and problem solving skills, including ability to maintain composure under stress. Comfortable answering volunteer and guest questions and patience to resolve service issues.

•            Organizational skills: the ability to multi-task, to remain calm and efficient in a busy work environment, and ability to maintain a high level of attention to detail.

 

Educational Benefits:

The 5th Avenue Theatre is one of leading, professional, regional musical theatres in the country. Serving as a member of the Front of House team, a Head Usher at The 5th Avenue Theatre assists up to 300,000 attending guests each season. This position teaches the student valuable lessons in Hospitality, Theatre Operations, Customer Service, Volunteer Management, Safety and Security Practices, Accessibility Accommodations, and Event Management. 

 

How to Apply:

Please submit a cover letter, chronological resume and references. Your cover letter should describe how your knowledge and skills will enable you to perform the duties listed in this job posting, and should explain how you meet or exceed the required qualifications.

 


 

EIN: 91-1087612