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Customer Service Associate - State Work Study

The Customer Service Associate contributes to the Mercer Island Thrift Shop’s success by providing excellent customer service to thrift shop patrons and donors.

Pay rate: $16.00-$17.00 per hour

The Mercer Island Thrift Shop is a nonprofit business that values a culture of community involvement, solid employee development, and reducing our community footprint on the planet through resale; the best form of recycling. As a bustling group of 65 volunteers, management team, and work study students, we are proud that we provide the major source of funding for Mercer Island Youth & Family Services (MIYFS). If you’re looking for a positive place to learn and grow, this position is a great foot in the door to a nonprofit mission that touches every generation in our community. You can learn more about the thrift shop and MIYFS at

(State Work Study award is required)
Essential Job Functions
  • Sell thrift shop products and represent promotions.
  • Maintain visual standards and cleanliness of the store.
  • Stock products onto the sales floor and rotate merchandise.
  • Cashiering and handling telephone calls and paging in a professional manner.
  • Provide information to donors on acceptable donations according to the stores best practice guidelines.
  • Communicate and cooperate with staff, volunteers, and the management team.
  • Model and act in accordance with the City of Mercer Island’s mission, vision and values.
  • Assist with other projects as assigned.
  • Must have regular and predictable attendance to fulfill the essential functions of the job.
  • Must be available for weekend shifts.

Educational Benefits 
This position provides great experience working in the retail side of a nonprofit organization with a diverse volunteer work force, including people with disabilities. Especially beneficial for students who are studying business, marketing, management, entrepreneurship, and social enterprise.

Merit Pay
Work study students can increase their hourly rate 1-4% every 400-500 hours worked through continuous skills growth, performance improvement, and goal setting.