Information Technology (IT) Assistant- State Work Study

IT Assistant is a 10-19 hour/week position which assists professional staff with providing computer hardware, software and technical support to Solid Ground staff at up to 4 locations under the direction of the Solid Ground IT Department. Work duties include:

Updating and maintaining client computers at HQ, Sandpoint, Broadview and South Park locations; Resolving internet and network access issues (both wired and wireless); Providing network printer support; Providing one-on-one technical assistance as needed/requested; Providing training to clients on software and hardware use; Determining causes of computer/software/network malfunctions through evaluation testing and resolution via modifications, repair, or external support assistance; Monitoring antivirus software and updates and repair computers infected with spyware, adware and/or viruses; Monitoring wifi access points and fixing problems with them; Helping users with Office 365 use and remote access; Other duties as assigned.